Record registration milestones
Define your own important registration signals, from staff scouting to illness or behavior, and use them later as an audience or exclusion.
Not every important moment fits neatly into a registration status. Sometimes you mainly want to remember that someone could be interesting for your team, went home early, or should no longer be included in a mailing.
That is why you can now create your own registration milestones and record them on one or more registrations.
Your own signals next to the standard process#
In Settings > Bookings > Registration milestones you decide which signals your team wants to track.
For example:
- Flagged as potential staff - someone stood out and can be asked later for a role on your team.
- Sent home because of illness - useful to look up during follow-up or evaluation after an event.
- Sent home because of behavior - important when you later review contact, registration, or communication.
You decide which milestones fit your process. They do not have to be only exceptions. Positive signals, such as someone who joined in really well, can be kept this way too.
Record one registration or a group#
You can record a milestone from the detail page of a registration. You can also add a note right away, so it is clear later why the signal was added.
When you are working with several registrations at once, that works too:
- From the registration overview you select multiple registrations and record the same milestone in bulk.
- Within one event you select registrations from that event and record the same milestone there.
The milestone then appears in the registration timeline. If you later archive a milestone definition because you no longer use it, the old history remains visible.
Why not just use a ticket?#
A ticket is useful when someone needs to follow up on something. A milestone is different: it is a fixed signal on the registration itself.
That means you can later use it as a data point. For example, to send an email to everyone you selected as potential staff this summer, or to exclude people with a certain signal from a newsletter.
That makes milestones especially useful for things that first look small, but later become valuable context.