Features · Customer experience
Booking, preparing, experiencing, remembering.
From first click to photo album — Buchung lifts every step of your guest experience without you having to be there.
Built for sailing schools, retreats, breweries, padel clubs, and everything in between and beyond. See all types →
What you get back
Three things that change immediately.
Guests book without questions
Multi-step flow with saved progress, custom fields for what you really need to know. Fewer support emails for you.
Guests know what to expect
Confirmation immediately, broadcasts for week-of and day-of. No 'where do we actually need to be?' last-minute panic.
Guests go home happy
Photo album per event, customer portal for self-service, online check-in. Repeat bookings and word-of-mouth.
Booking
A check-out that needs no manual.
No four-step form where guests drop off halfway. No waiting for a bank transfer. Just: see, choose, pay.
Multi-step with saved progress
Browser crash, coffee break, wifi drop — progress stays. No 'oops, form is gone' drop-offs.
Custom fields for what you really need to know
Diet, allergies, shoe size, experience, 'dog welcome'? Build the questions that fit your activity — with validation and conditional logic.
Three languages, one product
Dutch, German, English. Buchung detects the visitor's language. You manage one product, in one language.
Mollie payments, built in
iDEAL, Bancontact, card. Apple Pay and Google Pay without a separate integration. Most Dutch guests book in one scan.
Mobile-first
More than half of your bookings come from a phone. Every form, every button is built for that screen — not for your desktop preview.
Preparing
Emails that arrive on time — in the right language.
Confirmations automatic. For the rest: a mailing tool that knows your customer segments.
Confirmation immediately, in the right language
The moment a guest books, they get the confirmation. Germans in German, French in French — automatic based on their choice.
Mailing tool with segments
Send week-of to one activity. Day-of with location to another. Schedule your broadcasts and send when you want.
Per-locale templates
One template, three languages. Write in NL, translate to DE and EN for your international guests. We deliver what fits their language preference.
Domain reputation kept separate
Confirmation emails come from a different address than your newsletters. So one spammy newsletter never lands your confirmations in spam.
Experiencing
Customers handle themselves.
No more emails about 'what was my booking number?' or 'can I still rebook?'. Customers log in and see everything.
Online check-in
From 90 days before to the day of. Customers can check in themselves on their phone — no queue at arrival.
Photo selection during check-in
Guests pick which photos they like during check-in — building their own favorites album. Subtle engagement moment.
Customer portal for self-service
Booking status, payment status, check-in time, registration details. All visible without emailing you.
Magic-link login
No password, no 'forgot password' loop. Customer types email, clicks link in mail, is in.
Self-service rebook & cancel
Customer wants to rebook to next week? Does it themselves via the portal — capacity-aware, refunds automatic.
Remembering
Photo album without Drive chaos.
A branded album per event. Secure for those who attended. Loading fast on any phone.
Branded album per event
Own domain, own house style. No more 'WeTransfer link with 50 random photos'.
Secure link for participants
Only those who attended this event can view the photos. No public links that end up on Reddit.
Auto-optimized
Photos served per device at the right resolution. Customer on mobile data sees the first photo within seconds.
No extra storage tool
No separate WeTransfer, no Drive with full quota, no 'the file has expired' emails.
Under the hood
The details you don't have to know.
Things we thought about so you don't have to.
Magic-link login
No 'forgot password' helpdesk loop for guests. Email arrives, click = logged in.
Per-locale email detection
German customer books? Automatically gets DE templates. Without you configuring anything.
Secure gallery links
Only participants of THAT event get in. Not 'anyone with the link', not 'public after 30 days'.
GDPR export for guests
Customer wants all their data? One click in the portal, ZIP within 24h. You do nothing.
Session-resume booking
Browser crash, coffee break, wifi drop: progress stays. No drop-offs from technical friction.
Multi-payment via Mollie
iDEAL, Bancontact, card, Apple/Google Pay — without you having to manage four separate payment integrations.
See it from your guest's perspective.
30-minute demo. We load your activities and walk through the complete guest journey — from first click to photo album.
More features
Customer experience is the result. This is the engine.
What your guests see and feel is determined by the modules behind it.